Returns & Refund policy

All our products are made to order, thoroughly inspected and carefully packed for you. Thus, we have a no return policy. However your order is eligible for exchange in the following conditions:-

(a) You received a damaged or wrong product (we will initiate reverse pickup in this case).

(b) The size of the product does not match with the ordered item size chart/ custom measurements you shared by you.

Exchange Procedure

If you are eligible for an exchange as per the policy mentioned above, kindly reach us on Instagram DM/WhatsApp.

Provide the following details:

• Order number.

• Reason for return.

• Photos (if applicable) showing any defects or issues.

We will reach out to you for exchange procedures & options. Please ensure that the product is unused and packaged along with original tags/ labels.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Inspection and Approval:

• Once we receive the returned item, our team will inspect it.

• If approved, we will process the refund.
  

Refund Procedure

• Refunds will be issued to the original payment method used during the purchase.

• Allow 5-7 business days for the refund to reflect in your account.

For any questions or assistance regarding order cancellations, please contact our customer service team at nelliindira@gmail.com or call us at +91 8019159057.

YOUR BUSINESS ADDRESS

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail nelliindira@gmail.com